About the job
As a Guest Service Agent at Accor, you will play a vital role in creating memorable experiences for guests from the moment they arrive until their departure. This job is all about making connections and ensuring that every guest feels valued and cared for. The team thrives on collaboration and communication, working together to provide exceptional service and unforgettable stays.
You'll be responsible for
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Greeting and checking in guests
Ensuring a warm welcome and smooth check-in process for all guests.💼
Promoting hotel facilities and up-selling
Looking for opportunities to enhance guests' stays through additional services.📞
Responding to guest inquiries and complaints
Striving to exceed guest expectations and resolve issues promptly.Key criteria
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Customer service experience
Demonstrated experience in customer service or hospitality.View
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Communication skills
Outstanding communication and interpersonal skills are essential.View
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Multitasking ability
Proven ability to thrive in a fast-paced environment.View
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