Detmold Group2 followers10 jobs

Group IT Service Delivery Manager

SeniorFull-timeHybridAdelaide SA, AustraliaPosted 2 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Group IT Service Delivery Manager is a strategic IT leader responsible for overseeing the delivery of IT services across international operations. This role is crucial in ensuring alignment with business goals while providing an exceptional customer experience. The team values collaboration and innovation, creating a supportive environment where everyone can thrive.

You'll be responsible for

🚀

Leading IT service delivery

Driving consistent IT service delivery across the Group, ensuring alignment with SLAs and business objectives.
🌍

Managing a remote team

Mentoring and managing a geographically dispersed team of direct and indirect reports.
📈

Driving service performance

Enhancing service performance through KPIs, issue resolution, and process optimisation.

Key criteria

🎓

Tertiary qualifications in IT

Possession of relevant tertiary or postgraduate qualifications in Information Technology.

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🛡️

Certified ITIL practitioner

Valid certification demonstrating expertise in ITIL practices.

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🌍

5+ years in ICT leadership

Proven experience leading IT teams across multiple regions.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Tertiary qualifications in IT
Possession of relevant tertiary or postgraduate qualifications in Information Technology.

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Certified ITIL practitioner
Valid certification demonstrating expertise in ITIL practices.

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5+ years in ICT leadership
Proven experience leading IT teams across multiple regions.

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Cybersecurity strategy experience
Demonstrated experience in developing and implementing cybersecurity strategies.

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Strong stakeholder engagement skills
Proven ability to build relationships with internal and external stakeholders.

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