Marriott8 followers175 jobs

Guest Experience Agent

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Front Desk Agent at AC Hotels plays a vital role in creating memorable experiences for guests. By assisting with check-ins and check-outs, engaging with guests, and building lasting relationships, you contribute to the hotel's welcoming atmosphere. Join a team that values creativity, attention to detail, and a passion for hospitality.

You'll be responsible for

🏨

Assisting guests with check-in and check-out

Guiding guests through the arrival and departure process to ensure a smooth experience.
✨

Engaging and inspiring guests

Handling inquiries and creating memorable experiences for each guest during their stay.
🤝

Building relationships with customers

Strengthening connections with guests to encourage future bookings and loyalty.

Key criteria

🖥️

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🌍

Knowledge of local area

In-depth knowledge of the hotel and surrounding attractions.

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🤝

Customer relationship skills

Demonstrated ability to build and strengthen customer relationships.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

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Knowledge of local area
In-depth knowledge of the hotel and surrounding attractions.

View

Customer relationship skills
Demonstrated ability to build and strengthen customer relationships.

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Relevant hospitality experience
Experience in a similar front desk or hospitality role.

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Working rights in Australia
Valid working rights to operate in Australia.

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