Marriott9 followers306 jobs

Guest Experience Agent

JuniorPart-timeHybridDocklands VIC 3008, AustraliaPosted 4 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

As a Guest Experience Agent at Marriott Hotels, you will be part of a dynamic team that drives innovation in the hospitality industry. This job offers an incredible opportunity to make a meaningful impact on guest experiences while building strong relationships. The team thrives in a collaborative environment where every associate is empowered to contribute and grow.

Meet the team

About the company

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You'll be responsible for

🤝

Supporting guest services team

Assist your Guest Services team with general operational tasks to ensure smooth operations.
🗺️

Being an expert on the hotel and area

Know the hotel and surrounding area inside and out to exceed guest expectations and fuel their curiosity.
❤️

Building relationships with guests

Strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🤝

Customer relationship skills

Demonstrated ability to build and strengthen customer relationships.

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🌏

Knowledge of local area

In-depth knowledge of the hotel and surrounding area to enhance guest experiences.

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A meaningful career starts with a match

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5 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

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Customer relationship skills
Demonstrated ability to build and strengthen customer relationships.

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Knowledge of local area
In-depth knowledge of the hotel and surrounding area to enhance guest experiences.

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Attention to detail
Experience verifying and adjusting billing with a focus on accuracy.

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Relevant hospitality experience
Proven experience in a similar guest services role within hospitality.

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