About the job
The Guest Experience All Rounder position at Novotel Surfers Paradise is all about creating memorable stays for guests. This job is crucial in ensuring that every guest receives exceptional service while enjoying the beautiful surroundings of Surfers Paradise. The team thrives on collaboration, supporting each other across departments to deliver a seamless experience.
You'll be responsible for
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Providing outstanding guest service
Deliver exceptional service across front desk, concierge, and potentially reservations, ensuring all inquiries and requests are handled promptly and professionally.🤝
Supporting multiple departments
Coordinate seamless guest experiences by assisting housekeeping, maintenance, and food and beverage teams.🛎️
Managing guest check-ins and check-outs
Handle guest check-ins, check-outs, and room assignments while maintaining accurate records and attention to detail.Key criteria
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Guest service experience
Demonstrated experience in delivering exceptional guest service.View
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Communication skills
Proven ability to interact professionally with diverse guests.View
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Problem-solving abilities
Experience resolving guest concerns with empathy and efficiency.View
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