Accor Hotels13 followers311 jobs

Guest Experience Executive

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Guest Experience Executive position at Sofitel Sydney Wentworth is all about creating unforgettable moments for guests in a luxurious setting. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The team thrives on collaboration, creativity, and a shared passion for delivering exceptional service.

You'll be responsible for

🎉

Delivering personalized experiences

Deliver warm, personalized arrival and departure experiences, focusing on VIP, loyalty, long-stay, and special-occasion guests.
🚪

Managing guest flow

Act as the primary lobby host, managing guest flow, lobby presentation, and ensuring a welcoming and professional environment.
📋

Coordinating guest requests

Coordinate pre-arrival communication, special requests, and Guest of the Day recognition, maintaining accurate guest profiles.

Key criteria

👥

Customer-facing experience

Demonstrated experience in a customer-facing environment, preferably luxury hospitality.

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💻

Computer systems proficiency

Experience using computer systems for managing guest profiles and communications.

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🗣️

Communication skills

Excellent communication skills for building relationships with guests and colleagues.

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4 criteria for this job
Customer-facing experience
Demonstrated experience in a customer-facing environment, preferably luxury hospitality.

View

Computer systems proficiency
Experience using computer systems for managing guest profiles and communications.

View

Communication skills
Excellent communication skills for building relationships with guests and colleagues.

View

Attention to detail
Proven ability to anticipate guest needs and deliver memorable experiences.

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A meaningful career starts with a match

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