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Guest Experience Expert (Front Desk Agent)

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 5 days agoVerified 3 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert position at The Ritz-Carlton, Melbourne is an incredible opportunity for those passionate about luxury hospitality. This job is all about creating extraordinary memories for guests through genuine care and exceptional service. The team thrives on excellence and celebrates every contribution, making it a fantastic environment for personal and professional growth.

Meet the team

About the company

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You'll be responsible for

✨

Creating exceptional impressions

Delivering seamless arrivals and departures to ensure guests feel welcomed and valued.
🤝

Anticipating guest needs

Providing personalized service that exceeds expectations at every opportunity.
💖

Building meaningful relationships

Inspiring loyalty and creating memorable experiences that encourage guests to return.

Key criteria

🏨

Luxury hospitality experience

Proven experience in luxury or premium hotel environments.

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💬

Outstanding communication skills

Demonstrated ability to build relationships and engage guests.

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🖥️

OPERA system knowledge

Experience with OPERA property management system or similar.

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A meaningful career starts with a match

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4 criteria for this job
Luxury hospitality experience
Proven experience in luxury or premium hotel environments.

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Outstanding communication skills
Demonstrated ability to build relationships and engage guests.

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OPERA system knowledge
Experience with OPERA property management system or similar.

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Guest service passion
Genuine desire to create memorable guest experiences.

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