Marriott39 jobs

Guest Experience Expert

JuniorMid levelPart-timeHybridSydney NSW, AustraliaHospitalityCustomer servicePosted 8 hours ago
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About the job

The Guest Services Agent position at Sheraton is all about creating a welcoming environment for guests and associates alike. This job plays a vital role in ensuring that every visitor feels a sense of belonging and receives exceptional service. The team thrives on collaboration, support, and a shared commitment to making each guest's experience memorable.

You'll be responsible for

🛎️

Supporting the Guest Services team

Assisting with general operational tasks to ensure smooth guest experiences.
🌟

Exceeding guest expectations

Being knowledgeable about the hotel and local community to provide exceptional service.
❤️

Building relationships with guests

Creating engaging experiences that encourage future bookings and loyalty.

Key criteria

🏨

Experience with OPERA or similar systems

Proven experience using OPERA property management system or equivalent.

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🤝

Guest services experience

Demonstrated experience in a guest-facing role, enhancing guest satisfaction.

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🇦🇺

Working rights in Australia

Valid working rights to ensure compliance with local employment laws.

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Meet the team

About the company

View your fit

5 criteria for this job
Experience with OPERA or similar systems
Proven experience using OPERA property management system or equivalent.

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Guest services experience
Demonstrated experience in a guest-facing role, enhancing guest satisfaction.

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Working rights in Australia
Valid working rights to ensure compliance with local employment laws.

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Self-motivated and driven
Ability to thrive in a fast-paced environment with a proactive attitude.

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Community knowledge
In-depth knowledge of the hotel and surrounding community to exceed expectations.

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