Lancemore Hotel Group7 jobs

Guest Service Manager - Casual Lancemore Mansion Hotel Werribee Park

Mid levelContractHybridMelbourne VIC, AustraliaHospitalityCustomer servicePosted 3 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Join the vibrant team at Lancemore Mansion Hotel Werribee Park as a Guest Service Manager, where you'll play a crucial role in delivering exceptional experiences for every guest. This position offers a fantastic opportunity to be part of a supportive and fun environment, where your contributions truly matter. The team thrives on collaboration and positivity, making it a great fit for those who are passionate about hospitality.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

✨

Delivering exceptional guest experiences

Ensure guests have a memorable journey from reservations to departures and throughout their stay.
🏨

Promoting the hotel brand

Act as an ambassador for the hotel, positively representing and promoting our boutique brand.
📋

Handling guest feedback

Responding to guest feedback, concerns or complaints appropriately and following up as required.

Key criteria

🏨

Guest service management experience

Proven experience in guest service management roles is essential.

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📞

Front office reception skills

Demonstrated skills in front office reception and reservations.

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📝

Exceptional administrative skills

Strong attention to detail and administrative capabilities.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Guest service management experience
Proven experience in guest service management roles is essential.

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Front office reception skills
Demonstrated skills in front office reception and reservations.

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Exceptional administrative skills
Strong attention to detail and administrative capabilities.

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Ability to work under pressure
Experience thriving in fast-paced, varied environments.

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Flexible availability
Commitment to work varied hours, including weekends and holidays.

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