Guest Service Manager - Casual Lancemore Mansion Hotel Werribee Park
About the job
Join the vibrant team at Lancemore Mansion Hotel Werribee Park as a Guest Service Manager, where you'll play a crucial role in delivering exceptional experiences for every guest. This position offers a fantastic opportunity to be part of a supportive and fun environment, where your contributions truly matter. The team thrives on collaboration and positivity, making it a great fit for those who are passionate about hospitality.
You'll be responsible for
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Delivering exceptional guest experiences
Ensure guests have a memorable journey from reservations to departures and throughout their stay.🏨
Promoting the hotel brand
Act as an ambassador for the hotel, positively representing and promoting our boutique brand.📋
Handling guest feedback
Responding to guest feedback, concerns or complaints appropriately and following up as required.Key criteria
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Guest service management experience
Proven experience in guest service management roles is essential.View
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Front office reception skills
Demonstrated skills in front office reception and reservations.View
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Exceptional administrative skills
Strong attention to detail and administrative capabilities.View
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