About the job
This job is about supporting all property operations at JW Marriott, ensuring the highest levels of hospitality and service are provided. The impact of this role is significant, as it directly influences guest satisfaction and the overall success of the hotel. The team thrives on collaboration, mutual respect, and a shared commitment to excellence.
You'll be responsible for
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Leading guest services teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.🎯
Maintaining guest services and front desk goals
Develops specific goals and plans to prioritize, organize, and accomplish work; handles complaints and maintains strong working relationships with all departments.🏆
Ensuring exceptional customer service
Provides services that are above and beyond for customer satisfaction and retention, while managing day-to-day operations to meet customer expectations.Key criteria
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Guest services experience
2+ years in guest services or front desk roles.View
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Hospitality degree
2-year degree in Hospitality or related field preferred.View
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Team leadership skills
Demonstrated experience leading and motivating teams effectively.View
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