Guest Experience Manager - Club Sofitel (Parental Leave Position)
About the job
This job is about leading the operations and guest experience at the prestigious Club Sofitel Lounge. As a Guest Service Manager, you will play a vital role in creating memorable experiences for guests while overseeing a high-performing team. The team thrives on collaboration and excellence, ensuring every guest feels valued and inspired.
You'll be responsible for
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Leading the team
Lead and inspire the Club Sofitel Lounge team to deliver exceptional service standards and personalised guest experiences.🏨
Overseeing operations
Oversee all aspects of lounge operations, ensuring the highest levels of presentation, service excellence, and guest satisfaction.🍽️
Driving Food & Beverage offerings
Drive premium Food & Beverage offerings tailored to our loyal and distinguished guests.Key criteria
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Proven leadership experience in luxury hospitality
Demonstrated experience leading teams in high-end environments.View
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Strong guest engagement skills
Ability to build relationships and deliver exceptional service.View
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Commercially minded with performance focus
Experience driving profitability while maintaining quality standards.View
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