Accor Hotels11 followers212 jobs

Guest Experience Manager - Club Sofitel (Parental Leave Position)

Mid levelFull-timeOfficeMelbourne VIC, AustraliaHospitalityPosted 1 month agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the operations and guest experience at the prestigious Club Sofitel Lounge. As a Guest Service Manager, you will play a vital role in creating memorable experiences for guests while overseeing a high-performing team. The team thrives on collaboration and excellence, ensuring every guest feels valued and inspired.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Leading the team

Lead and inspire the Club Sofitel Lounge team to deliver exceptional service standards and personalised guest experiences.
🏨

Overseeing operations

Oversee all aspects of lounge operations, ensuring the highest levels of presentation, service excellence, and guest satisfaction.
🍽️

Driving Food & Beverage offerings

Drive premium Food & Beverage offerings tailored to our loyal and distinguished guests.

Key criteria

🏨

Proven leadership experience in luxury hospitality

Demonstrated experience leading teams in high-end environments.

View

🤝

Strong guest engagement skills

Ability to build relationships and deliver exceptional service.

View

📈

Commercially minded with performance focus

Experience driving profitability while maintaining quality standards.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Proven leadership experience in luxury hospitality
Demonstrated experience leading teams in high-end environments.

View

Strong guest engagement skills
Ability to build relationships and deliver exceptional service.

View

Commercially minded with performance focus
Experience driving profitability while maintaining quality standards.

View

Excellent communication and problem-solving skills
Strong capabilities in resolving issues and enhancing guest experiences.

View

Willingness to work flexible hours
Availability for weekends and public holidays as required.

View

Similar jobs

View all
Marriott
Marriott
Guest Experience AmbassadorSydney, NSW · Full-time
The Front Office Supervisor at Sheraton plays a vital role in creating a welcoming environment for guests and associates alike. This job is all about building connections, exceeding expectations, and ensuring that everyone feels a sense of belonging. The team thrives on collaboration, support, and a shared commitment to delivering exceptional service.
Marriott
Marriott
Guest Experience ExpertSydney, NSW · Part-time
The Guest Services Agent position at Sheraton is all about creating a welcoming environment for guests and associates alike. This job plays a vital role in ensuring that every guest feels valued and cared for, contributing to a sense of community. The team thrives on collaboration and support, making it a fantastic place to grow your career.
Marriott
Marriott
Guest Experience Expert (Club Lounge)Perth, WA · Full-time
The Guest Experience Expert position at The Ritz-Carlton, Perth, is all about delivering exceptional experiences to guests. This job plays a vital role in building lasting relationships and inspiring excellence within the hospitality industry. The team thrives on collaboration, creativity, and a commitment to the Gold Standards that define The Ritz-Carlton brand.
Marriott
Marriott
Guest Experience ExpertSydney, NSW · Part-time
The Guest Experience Expert at Pier One Sydney Harbour is all about creating unforgettable moments for guests. This job is essential for ensuring smooth operations at the Front Office, where every interaction counts. The team thrives on collaboration, professionalism, and a shared commitment to excellence in hospitality.