Marriott8 followers175 jobs

Guest Experience Expert

JuniorMid levelPart-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert at Pier One Sydney Harbour is all about creating unforgettable moments for guests. This job is essential for ensuring smooth operations at the Front Office, where every interaction counts. The team thrives on collaboration, professionalism, and a shared commitment to excellence in hospitality.

Meet the team

About the company

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You'll be responsible for

🔍

Anticipating guests' needs

Asking questions and observing preferences to provide tailored service.
🏨

Managing front office operations

Overseeing daily operations, including check-ins, check-outs, and guest inquiries.
🛠️

Resolving guest complaints

Handling disputes and grievances effectively to ensure guest satisfaction.

Key criteria

🏨

Guest service experience

2+ years of experience in high-volume guest service environments.

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💻

OPERA system knowledge

Experience with OPERA property management system or similar.

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🤝

Relationship building skills

Demonstrated ability to build and maintain guest relationships.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Guest service experience
2+ years of experience in high-volume guest service environments.

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OPERA system knowledge
Experience with OPERA property management system or similar.

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Relationship building skills
Demonstrated ability to build and maintain guest relationships.

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Customer service excellence
Proven track record of delivering outstanding customer service.

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Upselling skills
Confidence and skills to effectively upsell services and venues.

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