Marriott9 followers306 jobs

Guest Experience Expert

JuniorMid levelPart-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Experience Expert at Pier One Sydney Harbour is all about creating unforgettable moments for guests. This job is essential for ensuring smooth operations at the Front Office, where every interaction counts. The team thrives on collaboration, professionalism, and a shared commitment to excellence in hospitality.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔍

Anticipating guests' needs

Asking questions and observing preferences to provide tailored service.
🏨

Managing front office operations

Overseeing daily operations, including check-ins, check-outs, and guest inquiries.
🛠️

Resolving guest complaints

Handling disputes and grievances effectively to ensure guest satisfaction.

Key criteria

🏨

Guest service experience

2+ years of experience in high-volume guest service environments.

View

💻

OPERA system knowledge

Experience with OPERA property management system or similar.

View

🤝

Relationship building skills

Demonstrated ability to build and maintain guest relationships.

View

View more

A meaningful career starts with a match

Apply on Marriott
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Guest service experience
2+ years of experience in high-volume guest service environments.

View

OPERA system knowledge
Experience with OPERA property management system or similar.

View

Relationship building skills
Demonstrated ability to build and maintain guest relationships.

View

Customer service excellence
Proven track record of delivering outstanding customer service.

View

Upselling skills
Confidence and skills to effectively upsell services and venues.

View

Similar jobs

View all
Marriott
Marriott
Guest Experience ExpertSydney, NSW · Part-time
The Guest Services Agent position at Sheraton is all about creating a welcoming environment for guests and associates alike. This job plays a vital role in ensuring that every guest feels valued and cared for, contributing to a sense of community. The team thrives on collaboration and support, making it a fantastic place to grow your career.
Marriott
Marriott
Guest Experience ExpertMelbourne, VIC · Part-time
The Guest Experience Expert job is all about creating memorable experiences for guests, ensuring they feel welcomed and valued throughout their stay. This position plays a vital role in delivering exceptional service, from assisting with luggage to providing local insights. The team thrives on collaboration and a shared commitment to excellence, making every guest interaction special.
Marriott
Marriott
Guest Experience ExpertBrisbane, QLD · Part-time
This job is all about creating unforgettable experiences for guests at Marriott Hotels. Guest Experience Experts play a vital role in ensuring that every interaction is warm and welcoming, contributing to the overall success of the hospitality team. The environment is dynamic and supportive, where every team member is encouraged to take initiative and make a positive impact.
Marriott
Marriott
Guest Experience ExpertMelbourne, VIC · Full-time
The Guest Experience Expert position is all about creating memorable and unique experiences for guests during their stay. This job is crucial in ensuring that every guest feels valued and cared for, which ultimately contributes to the success of the business. The team thrives on collaboration, empowerment, and a shared commitment to delivering exceptional service.