Marriott8 followers175 jobs

Guest Experience Expert

JuniorMid levelPart-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Guest Services Agent position at Sheraton is all about creating a welcoming environment for guests and associates alike. This job plays a vital role in ensuring that every guest feels valued and cared for, contributing to a sense of community. The team thrives on collaboration and support, making it a fantastic place to grow your career.

Meet the team

About the company

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You'll be responsible for

🤝

Supporting the Guest Services team

Assisting with general operational tasks to ensure smooth guest experiences.
🌟

Exceeding guest expectations

Being knowledgeable about the hotel and surrounding community to provide exceptional service.
❤️

Building relationships with guests

Creating engaging experiences that foster connections and encourage future bookings.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🤝

Guest relationship building

Demonstrated ability to build relationships with guests for future bookings.

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🇦🇺

Working rights in Australia

Valid working rights in Australia to support guest services.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

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Guest relationship building
Demonstrated ability to build relationships with guests for future bookings.

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Working rights in Australia
Valid working rights in Australia to support guest services.

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Self-motivated in fast-paced settings
Experience thriving in dynamic, fast-paced work environments.

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Attention to detail in billing
Proven experience verifying and adjusting guest billing accurately.

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A meaningful career starts with a match

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