Accor Hotels11 followers238 jobs

Assistant Guest Relations & Luxury Club Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As an Assistant Guest Relations & Luxury Club Manager, you will play a pivotal role in creating unforgettable luxury experiences for guests at Sofitel Sydney Wentworth. This position is all about championing personalised service and building meaningful connections, ensuring that every guest feels valued and appreciated. The team thrives on collaboration and a shared passion for excellence, making it a fantastic environment for those who love hospitality.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

✨

Curating exceptional experiences

Curating exceptional experiences for VIP, Club Millésime and loyalty guests.
❤️

Building guest relationships

Building genuine guest relationships and personalising every stage of the guest journey.
🛠️

Leading service recovery

Leading service recovery with confidence, empathy and professionalism.

Key criteria

🏨

Luxury hospitality leadership experience

Proven experience leading teams in luxury hospitality settings.

View

🤝

Guest relationship management skills

Demonstrated ability to build genuine connections with guests.

View

📊

Strong organisational skills

Experience managing multiple priorities in fast-paced environments.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Luxury hospitality leadership experience
Proven experience leading teams in luxury hospitality settings.

View

Guest relationship management skills
Demonstrated ability to build genuine connections with guests.

View

Strong organisational skills
Experience managing multiple priorities in fast-paced environments.

View

Exceptional communication abilities
Proven skills in effective communication and relationship building.

View

Knowledge of hotel systems
Familiarity with guest feedback platforms and hotel management systems.

View

Similar jobs

View all
Accor
Accor
Assistant Manager QLD · Full-time
As an Assistant Manager at Mantra Towers of Chevron, you will play a vital role in orchestrating the Front Office Team to create unforgettable guest experiences. This job offers an exciting opportunity to connect with various departments, coordinate team engagement, and expertly manage guest feedback while maintaining a high level of energy. The team thrives on authenticity and support, ensuring that every day is filled with opportunities for growth and connection.
Accor
Accor
Assistant ManagerCairns, QLD · Full-time
As an Assistant Manager at Mantra Esplanade Cairns, you will lead the Front Office Team to create unforgettable guest experiences while maintaining high team energy. This job is all about connecting with various departments, coordinating team engagement, and expertly managing guest feedback. The team thrives in a supportive atmosphere, where authenticity and personal growth are embraced.
Accor
Accor
Assistant Manager QLD · Full-time
As an Assistant Manager at Mantra Towers of Chevron, you will orchestrate the Front Office Team, creating unforgettable guest experiences while maintaining high energy. This position offers a fantastic opportunity to connect with various departments, oversee staff, and manage guest feedback. The team thrives on collaboration and authenticity, ensuring that every shift is filled with unique experiences.
Accor
Accor
Assistant ManagerCairns, QLD · Full-time
As an Assistant Manager at Mantra Esplanade Cairns, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. This job is all about connecting with various departments, coordinating team engagement, and expertly managing guest feedback. The team thrives on authenticity, allowing each member to shine in their unique way.