Accor Hotels11 followers389 jobs

Assistant Guest Relations & Luxury Club Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As an Assistant Guest Relations & Luxury Club Manager, you will play a pivotal role in creating unforgettable luxury experiences for guests at Sofitel Sydney Wentworth. This position is all about championing personalised service and building meaningful connections, ensuring that every guest feels valued and appreciated. The team thrives on collaboration and a shared passion for excellence, making it a fantastic environment for those who love hospitality.

Meet the team

About the company

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You'll be responsible for

✨

Curating exceptional experiences

Curating exceptional experiences for VIP, Club Millésime and loyalty guests.
❤️

Building guest relationships

Building genuine guest relationships and personalising every stage of the guest journey.
🛠️

Leading service recovery

Leading service recovery with confidence, empathy and professionalism.

Key criteria

🏨

Luxury hospitality leadership experience

Proven experience leading teams in luxury hospitality settings.

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🤝

Guest relationship management skills

Demonstrated ability to build genuine connections with guests.

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📊

Strong organisational skills

Experience managing multiple priorities in fast-paced environments.

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A meaningful career starts with a match

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5 criteria for this job
Luxury hospitality leadership experience
Proven experience leading teams in luxury hospitality settings.

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Guest relationship management skills
Demonstrated ability to build genuine connections with guests.

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Strong organisational skills
Experience managing multiple priorities in fast-paced environments.

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Exceptional communication abilities
Proven skills in effective communication and relationship building.

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Knowledge of hotel systems
Familiarity with guest feedback platforms and hotel management systems.

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