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Guest Service Expert - Full Time & Part Time

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 2 weeks agoVerified 19 hours ago
Pending fitX of Y criteria met

About the job

This job is about creating memorable experiences for guests at The Westin Perth, a luxury retreat that focuses on wellness. As a Guest Experience Expert, you will play a vital role in ensuring guests feel welcomed and comfortable during their stay. The team values energetic customer service and a positive attitude, fostering an environment where associates can thrive and grow.

Meet the team

About the company

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You'll be responsible for

🛎️

Checking in and checking out hotel guests

Facilitating smooth arrivals and departures for guests, ensuring a welcoming experience.
📋

Maintaining guest accounts

Managing and updating guest information and accounts for accuracy and efficiency.
💬

Creating guest moments and following up

Ensuring guest requests are met and that they feel valued throughout their stay.

Key criteria

📊

Proficiency in software applications

Experience with Word, Excel, PowerPoint, and OPERA Software.

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🌟

Energetic customer service passion

Demonstrated passion for delivering exceptional guest experiences.

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🗣️

Articulate English communication

Confident and clear communication skills in English.

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A meaningful career starts with a match

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4 criteria for this job
Proficiency in software applications
Experience with Word, Excel, PowerPoint, and OPERA Software.

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Energetic customer service passion
Demonstrated passion for delivering exceptional guest experiences.

View

Articulate English communication
Confident and clear communication skills in English.

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Guest relations experience
Proven experience creating welcoming environments for guests.

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