IHG Hotels & Resorts4 followers82 jobs

Guest Service Agent (Full time)

JuniorFull-timeOfficeAdelaide SA, AustraliaPosted 4 days agoVerified 19 hours ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Crowne Plaza Adelaide plays a vital role in creating memorable experiences for guests from the moment they arrive. This position is all about making connections, providing exceptional service, and ensuring that every guest feels at home. The team thrives on collaboration and a people-first approach, making it a fantastic place for those who love to engage and connect.

You'll be responsible for

👋

Welcoming guests

Being the first point of contact for guests, creating a lasting impression as they arrive and leave.
🕒

Managing check-in and check-out

Ensuring the check-in and check-out processes are swift and seamless for all guests.
🔍

Anticipating guest needs

Staying one step ahead by recording and acting on guest preferences and requests.

Key criteria

🛎️

Guest service experience

1+ year experience in Front Office or Guest Services roles.

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💻

Opera Property Management proficiency

Demonstrated proficiency using Opera PMS for guest services.

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🗣️

Effective communication skills

Articulate and warm communicator, fluent in local language.

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View more

Meet the team

About the company

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5 criteria for this job
Guest service experience
1+ year experience in Front Office or Guest Services roles.

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Opera Property Management proficiency
Demonstrated proficiency using Opera PMS for guest services.

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Effective communication skills
Articulate and warm communicator, fluent in local language.

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Problem-solving abilities
Proven skills in turning challenges into opportunities.

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Physical fitness
Ability to lift and manage luggage up to 23 kg.

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