IHG Hotels & Resorts5 followers104 jobs

Guest Service Agent (Part time)

JuniorPart-timeHybridAdelaide SA, AustraliaPosted 1 month agoVerified 28 minutes ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Crowne Plaza Adelaide plays a vital role in creating unforgettable experiences for guests. This job is all about making every interaction count, from the moment guests arrive until they leave. The team thrives on collaboration, dynamic energy, and a commitment to excellence, ensuring that every guest feels right at home.

You'll be responsible for

👋

Welcoming guests

Being the first point of contact for guests as they arrive and ensuring a lasting impression when they leave.
✅

Managing check-in and check-out

Making the check-in and check-out process feel swift and seamless for guests.
🔍

Anticipating guest needs

Staying one step ahead of guests’ needs and handling their requests, questions, and concerns.

Key criteria

🛎️

Guest service experience

1+ years in Front Office or Guest Services roles.

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💻

Proficiency in Opera PMS

Experience using Opera Property Management System for guest services.

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📚

Hospitality qualifications

Qualifications in Hotel Management or related fields preferred.

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5 criteria for this job
Guest service experience
1+ years in Front Office or Guest Services roles.

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Proficiency in Opera PMS
Experience using Opera Property Management System for guest services.

View

Hospitality qualifications
Qualifications in Hotel Management or related fields preferred.

View

Effective communication skills
Demonstrated ability to communicate warmly and clearly with guests.

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Current Australian driver's licence
Valid licence with a clean driving record for guest transport.

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