IHG Hotels & Resorts
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Guest Service Agent (Full time)

JuniorFull-timeOfficeAdelaide SA, AustraliaPosted 3 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Crowne Plaza Adelaide is all about creating unforgettable experiences for guests from the moment they arrive. This job plays a vital role in ensuring that every guest feels welcomed and valued, contributing to the hotel's reputation for exceptional service. The team thrives on collaboration and a people-first approach, making it a dynamic and supportive environment.

You'll be responsible for

👋

Welcoming guests

Being the first point of contact for guests, creating a lasting impression as they arrive and leave.
🕒

Managing check-in and check-out

Ensuring a swift and seamless process for guests during their arrival and departure.
🔍

Anticipating guest needs

Staying one step ahead by recording preferences and addressing requests, questions, and concerns.

Key criteria

🏨

Front office experience

1+ year experience in Front Office or Guest Services roles.

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💻

Opera Property Management proficiency

Experience using Opera PMS to enhance guest services.

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🗣️

Strong communication skills

Demonstrated ability to communicate warmly and effectively.

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Meet the team

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5 criteria for this job
Front office experience
1+ year experience in Front Office or Guest Services roles.

View

Opera Property Management proficiency
Experience using Opera PMS to enhance guest services.

View

Strong communication skills
Demonstrated ability to communicate warmly and effectively.

View

Fluency in local language
Fluent in local language; additional languages are a plus.

View

Problem-solving skills
Proven ability to turn challenges into opportunities.

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