Accor Hotels
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Guest Service Agent - Full Time

JuniorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at Hotel Chadstone Melbourne MGallery, you will be at the heart of the guest experience, creating memorable journeys from arrival to departure. Your role is crucial in crafting stories that stay with guests, ensuring they feel welcomed and valued. The team thrives on a supportive environment, where everyone shares a passion for hospitality and a commitment to excellence.

You'll be responsible for

🤗

Creating a warm welcome

Be the first point of contact for guests, ensuring a genuine and personalised welcome.
🌟

Delivering exceptional service

Anticipate guest needs and look for opportunities to surprise and delight throughout their stay.
🛎️

Managing check-in and check-out

Handle check-in and check-out efficiently, reflecting luxury standards in every interaction.

Key criteria

🌟

Guest service experience

Demonstrated experience providing exceptional service to guests.

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🗣️

Communication skills

Strong verbal and written communication skills for guest interactions.

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💻

Computer literacy

Proven ability to quickly learn and use hotel systems.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Guest service experience
Demonstrated experience providing exceptional service to guests.

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Communication skills
Strong verbal and written communication skills for guest interactions.

View

Computer literacy
Proven ability to quickly learn and use hotel systems.

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