About the job
This job is about creating epic moments for guests at W Melbourne, a luxury hotel that embodies curiosity and excitement. The impact of this job is significant, as it involves making guests feel welcomed and valued, contributing to their unforgettable experiences. The team thrives on diversity and collaboration, ensuring everyone can be the best version of themselves.
You'll be responsible for
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Addressing guests
Address guests with genuine warmth and energy, using their names where possible - you’re their first impression of W.📞
Taking reservations
Take and confirm guest room reservations using OPERA, verifying identity, securing payment, and assigning rooms.💬
Engaging with guests
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local.Key criteria
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Hotel front office experience
Proven experience in hotel front office operations.View
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OPERA hotel PMS knowledge
Demonstrated experience using OPERA hotel property management system.View
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Guest experience passion
Genuine passion for creating standout guest experiences.View
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