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Guest Experience Expert

JuniorFull-timeHybridChippendale NSW 2008, AustraliaPosted 2 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Four Points by Sheraton is all about creating memorable experiences for independent travellers. This job plays a crucial role in ensuring guests feel welcomed and supported throughout their stay. The team thrives on a culture of genuine service, collaboration, and a commitment to excellence.

You'll be responsible for

🛎️

Assisting travellers with check-in and departure

Guiding guests through the check-in and departure process to ensure a seamless experience.
💬

Handling general enquiries

Providing friendly and genuine service to address traveller questions and needs.
🤝

Building relationships with travellers

Creating connections with guests to encourage future bookings and enhance their experience.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🤝

Customer service experience

Demonstrated experience providing friendly service to diverse travellers.

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🇦🇺

Working rights in Australia

Valid working rights in Australia for employment eligibility.

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4 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

View

Customer service experience
Demonstrated experience providing friendly service to diverse travellers.

View

Working rights in Australia
Valid working rights in Australia for employment eligibility.

View

Self-motivated attitude
Proven ability to thrive in fast-paced environments with enthusiasm.

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