About the job
The Guest Experience Expert position at Sheraton is all about creating memorable experiences for guests while fostering a sense of community. This job plays a vital role in ensuring guests feel welcomed and valued, which is essential for building lasting relationships. The team thrives on collaboration and support, making it a great place to grow your career while being part of something bigger.
You'll be responsible for
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Supporting Guest Services team
Supporting your Guest Services team with general operational tasks to ensure smooth operations and exceptional service.🌟
Exceeding guest expectations
Being an expert on the hotel and the surrounding community to exceed guest expectations and create memorable experiences.❤️
Building relationships
Building and strengthening relationships with existing and new guests through engaging experiences and thoughtful service.Key criteria
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Experience with OPERA system
Proven experience using OPERA or similar property management systems.View
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Guest service experience
Demonstrated experience providing exceptional service to guests.View
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Community knowledge
In-depth knowledge of the hotel and surrounding community.View
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