About the job
The Guest Experience Lead is all about creating an exceptional in-store experience for every guest. This job plays a crucial role in driving store performance and ensuring that guests receive the technical product education they need. The team thrives on collaboration, inclusivity, and a shared commitment to achieving daily sales targets while fostering a positive environment.
You'll be responsible for
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Leading guest experience
Bringing the lululemon guest experience framework to life by establishing an exceptional and inclusive guest experience.🔍
Assessing guest needs
Continuously evaluating guest connection and providing technical product education to enhance their experience.📈
Supporting team development
Providing feedback and coaching to team members to foster their ongoing learning and development.Key criteria
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1+ years of retail or customer experience
Experience in guest resolution and navigating difficult conversations.View
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Experience leading or mentoring
Demonstrated ability to guide and support team members.View
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Commitment to inclusion and diversity
Creates an environment that values and celebrates differences.View
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