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Guest Experience Manager

Mid levelSeniorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Guest Experience Manager at The Ritz-Carlton, Melbourne, you will take your career to new heights by creating exceptional, personalised experiences for guests. This job is vital to the hotel's operation, ensuring every moment reflects legendary standards and leaves a lasting impression. The team thrives on collaboration, innovation, and a commitment to excellence, making every day an opportunity to shine.

You'll be responsible for

🏨

Managing Front Office operations

Join the team and manage day-to-day Front Office operations, ensuring quality and standards are met.
✨

Leading guest experience

Lead every aspect of the guest experience journey, creating meaningful moments that exceed expectations.
❤️

Building guest relationships

Build and strengthen relationships with guests, showcasing legendary service to enable future bookings.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🌟

Managerial experience

Demonstrated experience in a Front Office managerial role.

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🤝

Conflict resolution skills

Proven ability to handle complaints and resolve guest disputes.

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View more

Meet the team

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

View

Managerial experience
Demonstrated experience in a Front Office managerial role.

View

Conflict resolution skills
Proven ability to handle complaints and resolve guest disputes.

View

Understanding of financial goals
Experience managing operations to meet financial objectives.

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First aid and RSA accreditation
First aid and RSA certified or willing to obtain.

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A meaningful career starts with a match

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