About the job
The Guest Service Agent position at Ibis Budget Newcastle is all about creating memorable experiences for guests from the moment they arrive. This job plays a crucial role in making every guest feel welcome and valued, ensuring that their stay is enjoyable and stress-free. The team thrives in a friendly and positive environment, where creativity and individuality are encouraged, making it a fantastic opportunity for those who love working with people.
You'll be responsible for
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Providing personalised service
Delivering a memorable experience for guests through personalised service at every interaction.🛎️
Managing guest check-ins and check-outs
Efficiently checking guests in and out while maintaining accurate guest accounts.🤝
Addressing guest queries and complaints
Handling guest requests and complaints positively and efficiently to ensure satisfaction.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service in hospitality.View
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Professional telephone skills
Demonstrated ability to communicate effectively over the phone.View
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Strong communication skills
Experience conveying information clearly and effectively to guests.View
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