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Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall
About the job
As a Guest Service Agent at Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall, you will be the welcoming face at the front desks, assisting guests from check-in to check-out and creating memorable experiences. This role is vital in ensuring that guests feel valued and well taken care of during their stay, contributing to the overall success of the hotels. The team thrives on collaboration, positivity, and a shared commitment to delivering exceptional service to every guest.
You'll be responsible for
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Greeting guests
Greet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunity.🧹
Maintaining cleanliness
Maintain cleanliness of the lobby area, hotel entrance, and baggage area to ensure a welcoming environment.💬
Providing knowledgeable customer service
Answer a broad range of questions about hotel services and Melbourne CBD, resolving guest issues and using feedback to improve service.Key criteria
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Hotel front office experience
Proven experience in a hotel front office environment.View
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Exceptional communication skills
Demonstrated ability to build rapport with guests quickly.View
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Knowledge of Melbourne
Strong knowledge of Melbourne for personalized guest recommendations.View
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