Accor Hotels
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Guest Service Agent (Hotel Receptionist)

JuniorPart-timeOfficeNewcastle NSW, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Ibis Budget Newcastle is all about creating memorable experiences for guests from the moment they arrive. This job plays a crucial role in making every guest feel welcome and valued, ensuring that their stay is enjoyable and stress-free. The team thrives in a friendly and positive environment, where creativity and individuality are encouraged, making it a fantastic opportunity for those who love working with people.

You'll be responsible for

🌟

Providing personalised service

Delivering a memorable experience for guests through personalised service at every interaction.
🛎️

Managing guest check-ins and check-outs

Efficiently checking guests in and out while maintaining accurate guest accounts.
🤝

Addressing guest queries and complaints

Handling guest requests and complaints positively and efficiently to ensure satisfaction.

Key criteria

🌟

Customer service experience

Proven experience delivering exceptional customer service in hospitality.

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📞

Professional telephone skills

Demonstrated ability to communicate effectively over the phone.

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🗣️

Strong communication skills

Experience conveying information clearly and effectively to guests.

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Meet the team

About the company

Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in hospitality.

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Professional telephone skills
Demonstrated ability to communicate effectively over the phone.

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Strong communication skills
Experience conveying information clearly and effectively to guests.

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Time management skills
Proven ability to manage time effectively in a fast-paced environment.

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