Accor Hotels
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Guest Service Agent

JuniorPart-timeHybridDarwin NT, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about being a Guest Service Agent at Novotel, Mercure and ibis Darwin Airport Resorts, where you will create memorable experiences for guests. Your impact is significant as you help ensure smooth hotel operations and provide exceptional service in a vibrant location. The team values flexibility, positivity, and a commitment to hospitality, making it a great fit for those looking to thrive in a dynamic environment.

You'll be responsible for

👋

Welcoming guests and managing check-in/check-out procedures

Greet guests warmly and assist them with the check-in and check-out processes to ensure a smooth experience.
📞

Handling reservations, inquiries, and guest requests

Manage bookings and respond to guest inquiries and requests with professionalism and care.
🛎️

Resolving guest concerns with professionalism and care

Address and resolve any issues guests may have, ensuring their satisfaction and comfort during their stay.

Key criteria

🏨

Hospitality experience

Demonstrated experience in hospitality or customer service roles.

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💬

Communication skills

Strong verbal and written communication skills for guest interactions.

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🕒

Flexible availability

Ability to work varied hours, including weekends and holidays.

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View more

Meet the team

About the company

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4 criteria for this job
Hospitality experience
Demonstrated experience in hospitality or customer service roles.

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Communication skills
Strong verbal and written communication skills for guest interactions.

View

Flexible availability
Ability to work varied hours, including weekends and holidays.

View

Reservation systems knowledge
Experience with Opera Cloud or similar reservation systems preferred.

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