Accor Hotels12 followers425 jobs

Guest Service Agent

JuniorPart-timeHybridDarwin NT, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Guest Service Agent at Novotel, Mercure and ibis Darwin Airport Resorts, where you will create memorable experiences for guests. Your impact is significant as you help ensure smooth hotel operations and provide exceptional service in a vibrant location. The team values flexibility, positivity, and a commitment to hospitality, making it a great fit for those looking to thrive in a dynamic environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

👋

Welcoming guests and managing check-in/check-out procedures

Greet guests warmly and assist them with the check-in and check-out processes to ensure a smooth experience.
📞

Handling reservations, inquiries, and guest requests

Manage bookings and respond to guest inquiries and requests with professionalism and care.
🛎️

Resolving guest concerns with professionalism and care

Address and resolve any issues guests may have, ensuring their satisfaction and comfort during their stay.

Key criteria

🏨

Hospitality experience

Demonstrated experience in hospitality or customer service roles.

View

💬

Communication skills

Strong verbal and written communication skills for guest interactions.

View

🕒

Flexible availability

Ability to work varied hours, including weekends and holidays.

View

View more

A meaningful career starts with a match

Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Hospitality experience
Demonstrated experience in hospitality or customer service roles.

View

Communication skills
Strong verbal and written communication skills for guest interactions.

View

Flexible availability
Ability to work varied hours, including weekends and holidays.

View

Reservation systems knowledge
Experience with Opera Cloud or similar reservation systems preferred.

View

Similar jobs

View all
Minor International
Minor International
Guest Service AgentCrackenback, NSW · Full-time
The Guest Service Agent at Oaks Lake Crackenback Resort is all about creating memorable experiences for guests. This job is crucial in ensuring that every visitor feels welcomed and well taken care of from check-in to check-out. The team thrives on collaboration and a shared commitment to delivering exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.
Minor International
Minor International
Guest Service AgentQLD · Part-time
The Guest Service Agent position at Oaks Gold Coast Hotel is all about creating memorable experiences for guests. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The team thrives on collaboration and a shared commitment to delivering exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.
Minor International
Minor International
Guest Service AgentJindabyne, NSW · Full-time
The Guest Service Agent position at Oaks Lake Crackenback Resort is all about creating memorable experiences for guests. This job is vital in ensuring that every visitor feels welcomed and valued from the moment they arrive. The team thrives on collaboration and is dedicated to delivering exceptional service, making it a fantastic opportunity for those passionate about hospitality.
Minor International
Minor International
Guest Service AgentCrackenback, NSW · Full-time
The Guest Service Agent position at Oaks Lake Crackenback Resort is all about creating memorable experiences for guests. This job plays a crucial role in ensuring that every visitor feels welcomed and well taken care of from check-in to check-out. The team thrives on collaboration and is dedicated to delivering exceptional service in a supportive and dynamic environment.