Think you're a good fit?See what the hiring team are looking for
About the job
This job is about championing guests' needs and ensuring a smooth experience at the Novotel & ibis Styles Melbourne Airport. With a focus on detail and reliability, team members create a welcoming environment that enhances guest satisfaction. The team thrives on collaboration and professionalism, making every interaction count.
You'll be responsible for
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Providing guest service
Delivering efficient service for guest registration and departure while maintaining accurate guest accounts.📞
Handling calls
Attending to all incoming calls professionally and striving for total customer satisfaction.🔐
Ensuring security
Maintaining strict security procedures to ensure guest confidentiality and safety.Key criteria
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Attention to detail
Demonstrated ability to maintain accuracy in guest accounts.View
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Customer service experience
Proven experience delivering exceptional service to guests.View
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Communication skills
Strong communication skills for professional guest interactions.View