About the job
The Guest Service Agent position at Oaks Melbourne South Yarra Suites is all about creating memorable experiences for guests. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The team thrives on collaboration and is dedicated to delivering exceptional service in a supportive and dynamic environment.
You'll be responsible for
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Welcoming guests
Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.📞
Communicating effectively
Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.📝
Processing reservations
Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Key criteria
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Customer service experience
Demonstrated background in high-quality service delivery.View
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Effective communication skills
Ability to articulate information clearly across various mediums.View
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Positive guest experience focus
Passionate about attentive service and resolving guest issues efficiently.View
