LexisNexis1 follower20 jobs

Head of Customer Solutions

SeniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer successPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Head of Customer Solutions is a pivotal job that drives the end-to-end customer solutions ecosystem, ensuring cutting-edge legal technology is effectively delivered and optimised across ANZ. This leadership position is crucial for shaping customer outcomes and fostering business growth through collaboration with sales, product, and innovation teams. At LexisNexis, teamwork thrives in an environment that values creativity, problem-solving, and the use of advanced technology.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading customer solutions

Leading the end-to-end Customer Solutions function across pre-sales, delivery, and customer enablement
🎓

Developing training programs

Developing and implementing technical training programs aligned with product releases and organisational priorities
🏗️

Building teams

Building and managing multiple teams of professionals, driving performance, capability, and results

Key criteria

👥

Leadership experience

Proven experience managing large teams in customer solutions.

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📚

Technical training expertise

Strong background in developing and delivering training programs.

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🤝

Cross-functional collaboration

Experience working with Sales, Product, and Customer teams.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Leadership experience
Proven experience managing large teams in customer solutions.

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Technical training expertise
Strong background in developing and delivering training programs.

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Cross-functional collaboration
Experience working with Sales, Product, and Customer teams.

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Customer lifecycle management
Demonstrated ability to oversee solutions from pre-sales to adoption.

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