About the job
Flare is on a mission to enhance the modern workplace with advanced benefits and onboarding solutions. As a Customer Success and Support leader, you will play a pivotal role in designing and delivering programs that retain and grow our customer base. The team thrives on collaboration and innovation, ensuring that every voice is heard and valued as we work together to maximize product penetration and long-term growth.
You'll be responsible for
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Building and executing a Customer Success strategy
Drive customer retention, back-book revenue growth, and increased product penetration across our benefits and onboarding platforms.š
Developing and owning a Customer Success Playbook
Create frameworks, performance dashboards, and best-practice engagement programs for key employer accounts.š ļø
Leading Customer Support operations
Build an efficient support team with the necessary tools and reporting to improve visibility and response times.Key criteria
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Customer Success leadership experience
Extensive experience leading Customer Success in B2B SaaS environments.View
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Team building and development
Proven ability to build high-performing Customer Success and Support teams.View
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Stakeholder management skills
Highly developed skills influencing senior leaders across various departments.View
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