Head of Network Partnerships and Customer Care
About the job
This job is about leading the development of a robust network of partnerships and exceptional customer care at Bupa. By joining the team, you will play a crucial role in shaping a healthcare system that is responsive and accessible to those in need. Collaboration and a values-driven approach are at the heart of how the team operates, making it a fantastic opportunity for someone passionate about making a difference in healthcare.
You'll be responsible for
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Driving strategy development
Leading the development and implementation of the overall strategy for network partnerships and customer care, aligning with organizational objectives.📊
Managing provider network performance
Ensuring reliability, availability, and performance of the Bupa Provider network while meeting key performance indicators (KPIs).📞
Leading the Customer Care team
Facilitating the management of off-base access to care and processing high-volume referrals to meet contract performance metrics.What we're looking for
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Tertiary qualifications in health or business
Possession of relevant qualifications to support healthcare leadership.View
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Business development experience in healthcare
Experience driving growth and partnerships within healthcare settings.View
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Leadership experience in health services
Proven ability to lead teams in delivering healthcare services.View
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