About the job
The Head of Service Operations at Plenti is a pivotal job that oversees a broad portfolio of servicing functions, ensuring effective and efficient operations during a period of growth. This position is all about leading a talented team, maintaining high service levels, and navigating the fast-paced fintech landscape. Plenti values a collaborative and innovative culture, where every team member can make a meaningful impact.
You'll be responsible for
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Leading and coaching teams
Providing day-to-day leadership and coaching for five direct reports who lead functions across the servicing lifecycle, including customer service, collections, hardship, complaints, quality and learning, and process improvement.ā
Ensuring service delivery
Ensuring core operational KPIs and SLAs are consistently met while proactively managing team capacity and process blockers.š
