About the job
The Home Services Coordinator job is all about providing exceptional support to customers and stores, ensuring that installations are smooth and timely. This position plays a crucial role in creating loyal customers by delivering outstanding service and managing enquiries effectively. The team thrives in a fast-paced environment, valuing creativity and collaboration while working towards shared goals.
You'll be responsible for
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Handling Home Service enquiries
Managing all enquiries, surveys, and escalations from stores, customers, and subcontractors, ensuring customer satisfaction.✅
Resolving support tickets
Ensuring that calls, surveys, escalations, and support tickets are resolved within agreed timeframes to achieve great customer outcomes.📅
Scheduling and monitoring work orders
Managing coverage, scheduling, and optimization of work orders, including conflict resolution and absence management.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in retail or corporate environments.View
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Microsoft product knowledge
Extensive knowledge of Microsoft products and relevant legal frameworks.View
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Experience with Salesforce
Proven experience using Salesforce or similar workforce management systems.View
