Accor Hotels11 followers389 jobs

Hotel Services Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Hotel Services Manager at Sofitel Sydney Darling Harbour is a key brand ambassador responsible for curating highly personalized luxury experiences that drive guest satisfaction and loyalty. This role emphasizes the importance of guest recognition and effective communication, ensuring every interaction reflects the hotel's values and service standards. The team thrives on collaboration and creativity, fostering an inspiring environment where exceptional service is celebrated.

Meet the team

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You'll be responsible for

✨

Delivering personalized luxury experiences

Creating and overseeing bespoke journeys for guests, ensuring every interaction reflects the hotel’s brand values and service standards.
📊

Managing guest insights and reputation

Utilizing feedback and data to drive service improvements and enhance guest satisfaction.
💼

Leading and inspiring the team

Acting as a cultural leader, role-modeling the Sofitel values and inspiring Heartists to deliver exceptional service.

Key criteria

🏨

Front office experience

Demonstrated experience in a Front Office or guest service environment.

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📊

Opera Front Office system knowledge

Strong knowledge of Opera for reservations and guest account management.

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🤝

Effective communication skills

Proven ability to connect with guests and colleagues authentically.

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A meaningful career starts with a match

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4 criteria for this job
Front office experience
Demonstrated experience in a Front Office or guest service environment.

View

Opera Front Office system knowledge
Strong knowledge of Opera for reservations and guest account management.

View

Effective communication skills
Proven ability to connect with guests and colleagues authentically.

View

Attention to detail
Refined attention to detail in delivering seamless service experiences.

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