Hotel Services Manager
About the job
The Hotel Services Manager at Sofitel Sydney Darling Harbour is a key brand ambassador responsible for curating highly personalized luxury experiences that drive guest satisfaction and loyalty. This role emphasizes the importance of guest recognition and effective communication, ensuring every interaction reflects the hotel's values and service standards. The team thrives on collaboration and creativity, fostering an inspiring environment where exceptional service is celebrated.
You'll be responsible for
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Delivering personalized luxury experiences
Creating and overseeing bespoke journeys for guests, ensuring every interaction reflects the hotel’s brand values and service standards.📊
Managing guest insights and reputation
Utilizing feedback and data to drive service improvements and enhance guest satisfaction.💼
Leading and inspiring the team
Acting as a cultural leader, role-modeling the Sofitel values and inspiring Heartists to deliver exceptional service.Key criteria
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Front office experience
Demonstrated experience in a Front Office or guest service environment.View
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Opera Front Office system knowledge
Strong knowledge of Opera for reservations and guest account management.View
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Effective communication skills
Proven ability to connect with guests and colleagues authentically.View
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