Accor Hotels7 followers194 jobs

Hotel Services Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaHospitalityPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Hotel Services Manager at Sofitel Sydney Darling Harbour plays a pivotal role in ensuring every guest enjoys a luxurious and memorable experience. This position is all about delivering exceptional service while embodying the hotel’s values and standards. The team thrives on collaboration, creativity, and a shared commitment to excellence, making it a fantastic environment for personal and professional growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

✨

Delivering luxury experiences

Responsible for delivering highly personalised luxury experiences that drive guest satisfaction, loyalty, and advocacy.
📊

Leading guest insight management

Leading guest insight and reputation management through TrustYou and ACDC, translating feedback into targeted service improvements.
🎉

Curating memorable experiences

Acting as a single point of contact for high-profile guests, curating memorable experiences from pre-arrival to departure.

Key criteria

🏨

Hotel management experience

Minimum of 2 years in hotel or motel management.

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📜

Diploma in hotel management

Preferred qualification in Hotel or Motel Management.

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💡

Strong leadership skills

Demonstrated ability to make quick, effective decisions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Hotel management experience
Minimum of 2 years in hotel or motel management.

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Diploma in hotel management
Preferred qualification in Hotel or Motel Management.

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Strong leadership skills
Demonstrated ability to make quick, effective decisions.

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Customer-focused mindset
Proven commitment to delivering outstanding guest experiences.

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Tech-savvy
Experience with new systems and platforms in hospitality.

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