Commonwealth Bank103 followers86 jobs

HR Engagement Platforms Analyst – AI, Chatbot & Voice

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about transforming HR technology to create better employee experiences through innovative digital solutions. By leveraging AI and cloud services, you will play a vital role in making HR services more accessible and engaging. The team values curiosity, collaboration, and a passion for technology, fostering an environment where everyone can grow and contribute to meaningful change.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🤝

Partnering with HR stakeholders

Collaborating with HR stakeholders and subject matter experts to understand business and employee needs, translating them into practical digital solutions and platform improvements.
🛠️

Designing and building AI experiences

Creating and continuously improving HR chatbot, conversational AI, and voice experiences to enhance usability and engagement.
📊

Analyzing employee interactions

Examining employee interactions to identify opportunities for improving usability, self-service adoption, and overall employee experience.

Key criteria

🤖

Conversational AI experience

Experience with AWS Lex, Amazon Connect, or similar platforms.

View

🔧

Troubleshooting skills

Proven experience in application support and problem investigation.

View

📊

Agile delivery experience

Experience with Agile practices and tools like Jira or SharePoint.

View

View more

A meaningful career starts with a match

Get started
Apply on Commonwealth Bank
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Conversational AI experience
Experience with AWS Lex, Amazon Connect, or similar platforms.

View

Troubleshooting skills
Proven experience in application support and problem investigation.

View

Agile delivery experience
Experience with Agile practices and tools like Jira or SharePoint.

View

Scripting knowledge
Experience with programming languages like JavaScript or Python.

View

Interest in AI technologies
Demonstrated curiosity about AI and Generative AI capabilities.

View

Similar jobs

View all
Rio Tinto
Rio Tinto
HR Data Science & AIPerth, WA · Full-time
This job is about being a Data Scientist in the global People Data and Insights team, focusing on AI Assurance and traditional data science projects. The importance of this role lies in leveraging data to drive innovation and improve decision-making processes. The team values collaboration, safety, and a commitment to ethical practices, creating an empowering environment for everyone.
Johnson & Johnson
Johnson & Johnson
HR Leader, EP & NV & Vison, ANZNorth Ryde, NSW · Full-time
This job at Johnson & Johnson is all about making a meaningful impact in the Electrophysiology Australia & New Zealand organisation. By developing data-driven talent strategies, you will help shape the culture and employee experiences, while accelerating performance through leadership coaching. The team thrives on collaboration and inclusivity, ensuring everyone feels valued and empowered to contribute their best.
Metcash
Metcash
Business & Process Analyst (HR Systems)Sydney, NSW · Full-time
This job is all about bridging business needs, people processes, and technology solutions within the People & Culture function. It plays a vital role in analysing, documenting, improving, and optimising HR processes to ensure that HR technology solutions effectively support business objectives and enhance employee experiences. The team values flexibility, growth, and inclusivity, creating a supportive environment for everyone involved.
Medibank
Medibank
HR People/Business Partner - Amplar HealthAdelaide, SA · Melbourne, VIC · Full-time
The HR People Partner position at ahm is all about making a meaningful impact on the health and wellbeing of Australians. This influential job involves partnering with senior leaders to deliver strategic people initiatives and practical HR support. The team thrives on collaboration, creativity, and a commitment to diversity and inclusion, making work a fulfilling journey for everyone involved.