ICT - Technical Specialist
About the job
The ICT - Technical Specialist is a vital part of the Cross River Rail Delivery Authority, providing expert operational and technical support across network, cloud, and collaboration platforms. This job plays a crucial role in ensuring the effective, secure, and reliable operation of the Delivery Authority's technical infrastructure and services. Team members thrive on collaboration, continuous improvement, and delivering high-quality services to stakeholders.
You'll be responsible for
🔧
Delivering operational support
Providing operational support, incident resolution and root-cause analysis across network and connectivity services.🛠️
Leading technical changes
Leading approved technical changes, including design input, testing, risk assessment and validation.☁️
Administering Microsoft 365 services
Administering and supporting Microsoft 365 collaboration services, including SharePoint Online and Microsoft Teams.Key criteria
🖥️
Experience with Microsoft 365 services
Demonstrated experience administering Exchange Online, Teams, and SharePoint Online.View
🌐
Network and security technology exposure
Familiarity with enterprise network infrastructure, firewalls, and wireless systems.View
🔄
Incident and change management experience
Proven experience with ITIL practices or similar methodologies.View
View more
