Incident Manager
About the job
The Incident Management Specialist job at NRI is all about ensuring service stability and quick restoration during incidents. This position plays a vital role in managing the end-to-end incident lifecycle, coordinating responses, and driving operational improvements. NRI values collaboration and is committed to creating an inclusive workplace where every team member can make a meaningful impact.
You'll be responsible for
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Managing the end-to-end incident lifecycle
Overseeing the entire incident process, from triage to service restoration, ensuring efficiency and effectiveness.⚠️
Coordinating Major Incident responses
Facilitating technical bridges and ensuring collaboration across teams during high-priority service disruptions.📞
Maintaining strong operational control during incidents
Ensuring clear communication with stakeholders and resolver groups while managing incidents effectively.Key criteria
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Incident and Major Incident management experience
Strong experience managing incidents in ITSM environments aligned to ITIL best practices.View
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Analytical skills for incident trends
Proven ability to identify incident trends and service stability improvements.View
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Cross-team collaboration skills
Experience coordinating multiple technical teams during service disruptions.View
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