Amazon62 followers359 jobs

Infrastructure Support Engineer, IREO

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
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About the job

This job is an exciting opportunity to be part of a dynamic team that ensures the reliability of Australia's critical cloud infrastructure. By solving complex problems and collaborating with a global community of experts, you'll make a real impact while gaining invaluable experience. The team thrives on inclusivity and innovation, empowering everyone to contribute their ideas and grow together.

You'll be responsible for

⚙️

Diagnosing complex system behaviours

You will be responsible for identifying and resolving issues within the cloud infrastructure, ensuring high standards of safety and security.
✍️

Writing scripts and automation

Your role includes creating scripts to eliminate repetitive tasks and accelerate incident resolution, enhancing overall efficiency.
🤝

Collaborating with global teams

Engaging with engineers across AWS to share knowledge and contribute to operational excellence, shaping best practices worldwide.

Key criteria

🖥️

Technical support experience

1+ years of experience in technical support roles.

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🔧

Scripting skills

Experience scripting in languages like Bash, Python, or Ruby.

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🌐

Networking knowledge

Understanding of protocols such as HTTP, DNS, and TCP/IP.

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Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
1+ years of experience in technical support roles.

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Scripting skills
Experience scripting in languages like Bash, Python, or Ruby.

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Networking knowledge
Understanding of protocols such as HTTP, DNS, and TCP/IP.

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Troubleshooting expertise
Proven experience diagnosing and resolving technical system issues.

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Operational improvement
Experience developing metrics and documentation for process enhancements.

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