RSM12 followers58 jobs

Intermediate Service Desk Technician

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 5 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

As an Intermediate Service Desk Technician at RSM, you will be at the forefront of providing essential IT support to our national business. This job is vital in ensuring that our team has the technology and tools they need to thrive in a dynamic environment. Collaboration and empowerment are at the heart of our culture, making it a fantastic opportunity for growth and development.

You'll be responsible for

🖥️

Providing IT support

Delivering first and second level support for IT systems, software, hardware and networking issues.
📋

Managing incidents

Logging, prioritising and resolving incidents and service requests via ServiceNow.
🔧

Configuring devices

Configuring and installing PCs, mobile devices, software and peripheral equipment.

Key criteria

💻

Relevant IT certification or degree

Possession of a tertiary IT qualification or diploma is essential.

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🛠️

12+ months IT support experience

Demonstrated experience in an IT support role is required.

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🤝

Customer service and training experience

Experience in customer service and end-user training is a plus.

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Meet the team

About the company

View your fit

5 criteria for this job
Relevant IT certification or degree
Possession of a tertiary IT qualification or diploma is essential.

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12+ months IT support experience
Demonstrated experience in an IT support role is required.

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Customer service and training experience
Experience in customer service and end-user training is a plus.

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Valid driver's licence
Possession of a valid licence with flexibility to travel as needed.

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Proactive problem-solving mindset
Strong interpersonal skills and a collaborative approach are vital.

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