Maurice Blackburn Lawyers
Internal Dispute Resolution Specialist
Mid levelFull-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met
About the job
As an Internal Dispute Resolution Specialist, you will play a vital role in investigating and resolving customer complaints with empathy and precision. This position is all about making a real impact on customer outcomes while working in a supportive team culture that values career development. Join a team that advocates for fairness and drives positive change, all while enjoying the flexibility of hybrid work options.
You'll be responsible for
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Investigating complaints
Investigating verbal and written complaints, ensuring outcomes are fair and aligned with regulatory standards.📞
Communicating decisions
Communicating decisions clearly and empathetically through verbal conversations and written responses.💼
Collaborating with teams
Collaborating with internal teams to identify and recommend improvements to systems, processes, and customer service.What we're looking for
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Customer complaints handling experience
Demonstrated experience managing customer complaints, ideally in insurance.View fit
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Knowledge of dispute resolution principles
Strong understanding of dispute resolution frameworks and compliance standards.View fit
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Strong communication skills
Proven ability to convey complex decisions clearly and empathetically.View fit
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