Transport NSW3 followers118 jobs

IT Customer Support Officer

JuniorMid levelFull-timeHybridMacquarie Park NSW 2113, AustraliaPosted 3 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional IT support and fostering a positive service experience for employees at Transport for NSW. By leveraging your communication and problem-solving skills, you will play a vital role in transforming the lives of the community. The team values collaboration and is dedicated to creating an inclusive environment where everyone can thrive.

You'll be responsible for

💻

Providing IT support

Deliver face-to-face IT support to employees, including VIPs, resolving issues and offering guidance on systems and processes.
📞

Assisting with meeting room technology

Troubleshoot IT issues and act as the first point of contact across Transport sites.
🔧

Managing incidents

Deliver excellent customer service by managing incidents, escalating major issues, and building strong client relationships while promoting best practices.

Key criteria

💻

Technical support experience

Proven experience providing IT support to users.

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🤝

Customer service skills

Demonstrated ability to deliver excellent customer service.

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🔧

Problem-solving skills

Experience troubleshooting and resolving technical issues.

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View more

Meet the team

About the company

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4 criteria for this job
Technical support experience
Proven experience providing IT support to users.

View

Customer service skills
Demonstrated ability to deliver excellent customer service.

View

Problem-solving skills
Experience troubleshooting and resolving technical issues.

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Collaboration skills
Proven ability to work effectively across teams.

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