Redox Ltd2 followers7 jobs

IT Helpdesk Support Officer | Minto, South - West Sydney

JuniorMid levelFull-timeHybridMinto NSW 2566, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As an IT Support Officer on the Helpdesk, you will be part of a dynamic team at Redox, providing essential support to internal customers. Your work will directly impact the efficiency of IT operations across various systems and technologies. The team thrives on collaboration and innovation, ensuring a supportive environment where you can grow your skills and confidence.

You'll be responsible for

📞

Answering support calls

Answer incoming calls and monitor support queues for the IT helpdesk.
🔧

Troubleshooting support requests

Triage support requests, troubleshoot and provide first/second level support.
📝

Logging tickets

Log, update and close tickets in the IT helpdesk system (Zendesk).

Key criteria

💻

IT helpdesk experience

Minimum of 1 year in an IT helpdesk environment.

View

📜

Tertiary IT qualifications

Relevant qualifications from University, TAFE, or certifications.

View

🔧

Microsoft technologies knowledge

Solid understanding of Windows Server, Office 365, and Teams.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Redox Ltd
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
IT helpdesk experience
Minimum of 1 year in an IT helpdesk environment.

View

Tertiary IT qualifications
Relevant qualifications from University, TAFE, or certifications.

View

Microsoft technologies knowledge
Solid understanding of Windows Server, Office 365, and Teams.

View

Problem-solving skills
Demonstrated ability to troubleshoot and resolve IT issues.

View

Customer service skills
Proven communication and interpersonal skills for user support.

View

Similar jobs

View all
E&P Financial Group
E&P Financial Group
Senior Analyst - IT Support (Level 2) - SydneySydney, NSW · Full-time
The job is about joining E&P Financial Group as a Senior Analyst - IT Support (Level 2) in Sydney. This position plays a crucial role in resolving complex technical challenges and supporting the IT team while fostering a collaborative environment. The team values integrity, growth, and innovation, ensuring everyone can thrive and be their authentic selves.
Amazon
Amazon
IT Support Engineer - DeploymentKemps Creek, NSW · Full-time
The IT Support Engineer position at Amazon is an exciting opportunity to be part of a dynamic deployment team that drives technology infrastructure for fulfilment and logistics across Australia. This job plays a crucial role in ensuring that new sites are launched successfully and existing facilities are upgraded efficiently. The team thrives on collaboration, hands-on work, and a commitment to quality, making every deployment a rewarding experience.
Pacific Smiles Group
Pacific Smiles Group
IT Support OfficerMaitland, NSW · Newcastle, NSW · Full-time
The IT Support Officer at Pacific Smiles Group is a vital part of the IT team, providing hands-on technical support to corporate teams at the East Maitland head office. This full-time, onsite job offers the opportunity to blend face-to-face support with structured troubleshooting through a ticketing system. The team thrives on collaboration and professionalism, ensuring technology runs smoothly for everyone who relies on it.
Built
Built
IT Service Support OfficerSydney, NSW · Full-time
The IT Service Support Officer job is all about providing reliable and efficient technology experiences for colleagues across various locations. This role is crucial in helping individuals stay connected and productive while also offering a fantastic opportunity to build technical skills in a supportive environment. The team thrives on collaboration, innovation, and continuous learning, making it a great place to kickstart a career in IT.