Pacific Smiles Group
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IT Support Officer

JuniorMid levelFull-timeOfficeMaitland NSW 2320, AustraliaNewcastle NSW, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

The IT Support Officer at Pacific Smiles Group is a vital part of the IT team, providing hands-on technical support to corporate teams at the East Maitland head office. This full-time, onsite job offers the opportunity to blend face-to-face support with structured troubleshooting through a ticketing system. The team thrives on collaboration and professionalism, ensuring technology runs smoothly for everyone who relies on it.

You'll be responsible for

🛠️

Providing technical support

Provide Level 1/2 technical support to corporate teams onsite at our East Maitland head office
📬

Managing support requests

Manage, triage and resolve support requests through the Jira ticketing system
🌐

Delivering remote support

Deliver remote support to staff across the business

Key criteria

🖥️

IT support experience

1–3 years of Level 1/2 IT support experience.

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🎟️

Ticketing system experience

Experience managing support requests through Jira or similar systems.

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🔧

Troubleshooting skills

Proven ability to troubleshoot hardware, software, and networking issues.

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View more

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4 criteria for this job
IT support experience
1–3 years of Level 1/2 IT support experience.

View

Ticketing system experience
Experience managing support requests through Jira or similar systems.

View

Troubleshooting skills
Proven ability to troubleshoot hardware, software, and networking issues.

View

Communication skills
Demonstrated ability to explain technical concepts to non-technical staff.

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