Pacific Smiles Group79 jobs

IT Support Officer

JuniorMid levelFull-timeOfficeMaitland NSW 2320, AustraliaNewcastle NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The IT Support Officer at Pacific Smiles Group is a vital part of the IT team, providing hands-on technical support to corporate teams at the East Maitland head office. This full-time, onsite job offers the opportunity to blend face-to-face support with structured troubleshooting through a ticketing system. The team thrives on collaboration and professionalism, ensuring technology runs smoothly for everyone who relies on it.

You'll be responsible for

🛠️

Providing technical support

Provide Level 1/2 technical support to corporate teams onsite at our East Maitland head office
📬

Managing support requests

Manage, triage and resolve support requests through the Jira ticketing system
🌐

Delivering remote support

Deliver remote support to staff across the business

Key criteria

🖥️

IT support experience

1–3 years of Level 1/2 IT support experience.

View

🎟️

Ticketing system experience

Experience managing support requests through Jira or similar systems.

View

🔧

Troubleshooting skills

Proven ability to troubleshoot hardware, software, and networking issues.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Pacific Smiles Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
IT support experience
1–3 years of Level 1/2 IT support experience.

View

Ticketing system experience
Experience managing support requests through Jira or similar systems.

View

Troubleshooting skills
Proven ability to troubleshoot hardware, software, and networking issues.

View

Communication skills
Demonstrated ability to explain technical concepts to non-technical staff.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Redox Ltd
Redox Ltd
IT Helpdesk Support Officer | Minto, South - West SydneyMinto, NSW · Full-time
As an IT Support Officer on the Helpdesk, you will be part of a dynamic team at Redox, providing essential support to internal customers. Your work will directly impact the efficiency of IT operations across various systems and technologies. The team thrives on collaboration and innovation, ensuring a supportive environment where you can grow your skills and confidence.
Centorrino Technologies
Centorrino Technologies
Desktop Support Officer - EducationPenrith, NSW · Full-time
The Desktop Support Officer position at Centorrino Technologies is all about delivering high-quality, onsite technical support within the Education Sector. This job plays a crucial role in redefining customer experiences through collaboration and innovation. The team thrives in a supportive environment that values continuous improvement and exceptional service.
Fitness and Lifestyle Group
Fitness and Lifestyle Group
IT Support Specialist | Brisbane, West EndWest End, QLD · Full-time
The IT Support Specialist position at Fitness & Lifestyle Group is an exciting opportunity to join a vibrant team dedicated to enhancing the IT experience for internal stakeholders. This job plays a crucial role in ensuring the seamless operation of technology across the organization, making a significant impact on the overall efficiency and satisfaction of users. The team thrives on collaboration, innovation, and a commitment to excellence in IT service support.
Amazon
Amazon
Data Center IT Support Engineer, Data Centre OperationsMelbourne, VIC · Full-time
This job is all about diving into the exciting world of Server and Networking Technology at Amazon's largest data centers. As a Data Center Technician, you will play a crucial role in supporting the AWS cloud infrastructure, tackling daily challenges, and ensuring seamless operations. The team thrives on collaboration and innovation, creating an environment where career progression is not just encouraged but celebrated.