Deakin University1 follower9 jobs

IT Help Officer

JuniorContractHybridGreater Geelong, VIC, AustraliaInformation technologyCustomer serviceIT supportPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Casual IT Help Officer position is all about being the first point of contact for students and staff, ensuring their technical issues are resolved efficiently. This job plays a crucial role in enhancing the overall experience of the Deakin community by applying best practices and ITIL processes. The team thrives on collaboration, continuous improvement, and a shared passion for technology.

You'll be responsible for

📞

Providing first contact support

Responsible for the first contact and first point resolution, recording and tracking of student and staff interactions.
🔄

Escalating issues

Determine where to escalate an interaction when first point resolution is not possible, providing effective information to relevant parties.
✅

Implementing quality assessments

Implement IT Help quality assessment processes and incorporate customer feedback into continuous improvement initiatives.

What we're looking for

💻

High-level technical knowledge

Demonstrated expertise in IT and problem-solving skills.

View fit

🗣️

Excellent communication skills

Ability to convey complex technical information clearly.

View fit

🤝

Team collaboration experience

Proven ability to work effectively within a team.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
High-level technical knowledge
Demonstrated expertise in IT and problem-solving skills.

View

Excellent communication skills
Ability to convey complex technical information clearly.

View

Team collaboration experience
Proven ability to work effectively within a team.

View

Work instruction development
Experience creating and communicating procedures.

View

Customer empathy and support
Ability to understand and assist customers effectively.

View

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