Kogan.com5 followers11 jobs

IT Support Engineer

JuniorFull-timeOfficeSouth Melbourne VIC 3205, AustraliaCustomer service and supportInformation technologyIT supportPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The IT Support Engineer position at Kogan.com is all about empowering team members with innovative Level 1 tech solutions. This role is crucial in delivering delightful customer experiences while actively seeking areas for improvement and automation. The team thrives on collaboration, creativity, and a shared commitment to excellence.

You'll be responsible for

📞

Handling IT support requests

Promptly and efficiently addressing IT support requests from team members and partners to ensure smooth operations.
💡

Providing innovative technical solutions

Responding to inquiries and offering creative technical solutions to enhance productivity and user experience.
☁️

Supporting O365 and Google Workspace

Assisting with incident response and request fulfillment for O365 and Google Workspace applications.

What we're looking for

💻

1-2 years of IT support experience

Experience in Tier 1/Level 1-2 service desk environments.

View fit

📋

Familiarity with ITSM ticketing systems

Experience with ITIL4 standards for incident management.

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🗣️

Excellent communication skills

Ability to effectively engage with team members and stakeholders.

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Meet the team

About the company

View your fit

0 of 5 criteria met
1-2 years of IT support experience
Experience in Tier 1/Level 1-2 service desk environments.

View

Familiarity with ITSM ticketing systems
Experience with ITIL4 standards for incident management.

View

Excellent communication skills
Ability to effectively engage with team members and stakeholders.

View

Strong knowledge of Windows 10/11
Proficient in troubleshooting laptops, desktops, and Wi-Fi systems.

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Tertiary qualification in IT
Relevant educational background in Information Technology.

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