Redox Ltd
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IT Helpdesk Support Officer | Minto, South - West Sydney

JuniorMid levelFull-timeHybridMinto NSW 2566, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

As an IT Support Officer on the Helpdesk, you will be part of a dynamic team at Redox, providing essential support to internal customers. Your work will directly impact the efficiency of IT operations across various systems and technologies. The team thrives on collaboration and innovation, ensuring a supportive environment where you can grow your skills and confidence.

You'll be responsible for

📞

Answering support calls

Answer incoming calls and monitor support queues for the IT helpdesk.
🔧

Troubleshooting support requests

Triage support requests, troubleshoot and provide first/second level support.
📝

Logging tickets

Log, update and close tickets in the IT helpdesk system (Zendesk).

Key criteria

💻

IT helpdesk experience

Minimum of 1 year in an IT helpdesk environment.

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📜

Tertiary IT qualifications

Relevant qualifications from University, TAFE, or certifications.

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🔧

Microsoft technologies knowledge

Solid understanding of Windows Server, Office 365, and Teams.

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View more

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5 criteria for this job
IT helpdesk experience
Minimum of 1 year in an IT helpdesk environment.

View

Tertiary IT qualifications
Relevant qualifications from University, TAFE, or certifications.

View

Microsoft technologies knowledge
Solid understanding of Windows Server, Office 365, and Teams.

View

Problem-solving skills
Demonstrated ability to troubleshoot and resolve IT issues.

View

Customer service skills
Proven communication and interpersonal skills for user support.

View

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