Hemmersbach
IT Onsite Engineer - Melbourne
Mid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportSoftware engineeringIT supportPosted 1 month ago
View your fit0 of 9 criteria met
About the job
As an IT Support Engineer, you will embark on an exciting journey providing 2nd line onsite technical support to enterprise users. This job is crucial in ensuring that all desktop, laptop, and mobile device issues are resolved promptly, allowing users to stay productive. The team thrives on collaboration and communication, working closely with the central helpdesk team to deliver exceptional service.
You'll be responsible for
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Providing technical support
Delivering 2nd line onsite technical support to enterprise users of desktops, laptops, and mobile devices.🔧
Troubleshooting hardware and software issues
Identifying and resolving hardware and software related issues, ensuring smooth operation of devices.📩
Managing tickets
Utilizing the company’s IT ticketing tool to manage and track support requests efficiently.What we're looking for
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18 months of IT experience
Proven experience in IT support or equivalent roles.View fit
🤝
Strong relationship-building skills
Ability to foster positive interactions with users and teams.View fit
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Excellent time management skills
Demonstrated ability to prioritize tasks effectively.View fit
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